Product Information
How do I determine my swimwear size?
Shopping online can be intimidating. Especially when looking for supportive swimwear. Click here for our size guide and find what fits you just right.
How do I know if an item is in stock?
Stock status is displayed on our product page. Don’t forget to subscribe to our newsletter to find out about new drops and future product launches.
What materials are your swimsuits made from?
We’ve invested extensive time and research into selecting the materials for our swimsuits, and where possible, prioritising environmental sustainability. Our swimsuits feature Carvico Vita, an eco-friendly techno-fabric made with regenerated ECONYL Nylon yarn. Not only is it gentle for our planet but also offers a soft, breathable feel with a combination of compression and comfort.
Are your swimsuits chlorine resistant?
Yes, our swimsuit is made with chlorine-resistant fabric to ensure long-lasting shape and colour. This fabric offers more than double the resistance to chlorine attacks, sun creams, and oils, compared to other fabrics.
Can I find matching swim accessories?
Not yet! Our founder and designer are currently working on it and we can’t wait to launch it later down the line. Until then, subscribe to our newsletter to find out about new drops, behind-the-scenes updates, and future product launches.
Can I purchase a gift card online?
Yes, you can purchase gift cards directly from our website. They make a perfect gift for your fellow well-blessed sisters!
Can I order two sizes to compare and return one?
Yes, you can order multiple sizes and return the one that doesn’t fit. Please ensure the tags are still attached, the item has not been worn and in its original condition. Return postage within Australia will be covered by BounceDown.
Do you have an option without underwire?
Not yet! We have chosen to launch with an underwired swimsuit, as it creates much better support and shape for our larger busts. Follow our socials to find out more.
If you don’t do my size, will a sister size fit me?
Yes, sister sizes will fit you! If you need to go up a band size, simply just go down a cup size. If you are unsure, please click here for our size guide and how to find your perfect fit! And if you need any further help, just contact us.
If I am between sizes, should I order up or down a size?
Please view our size guide for more information. If you are between sizes, we recommend sizing down.
How can I be confident it will give me the breast support I need?
Breast support is at the heart and mission of BounceDown. This is our number one goal! We have spent many years designing, testing, and developing our swimsuit for our D, DD, and E-cup sisters. From the materials we use, the inclusion of underwire, the shape of the cups, and band support to the versatility of the straps - every element of the design has been carefully crafted to enhance breast support.
Where are your swimsuits made?
Our swimsuits are designed in Australia and made in Bali.
Do you have any other colours or styles?
Not yet! But new colours, patterns, and designs are being worked on every day. We would love to hear your thoughts, so get in touch if you have any ideas!
Care instructions
How should I care for my swimsuit?
Rinse your swimsuit with fresh water after each use, hand wash with mild soap, and lay flat to dry in the shade. Click here to find out more about how to care for your swimwear.
Can I machine wash my swimsuit?
It’s best to hand wash your swimsuit to maintain its shape and elasticity. If you decide to use a machine, place it in a mesh laundry bag and use a gentle cycle with cold water.
What is the best way to dry my swimsuit?
Lay your swimsuit flat to dry in the shade. If you can, avoid wringing it out or using a dryer.
Will the colour fade over time?
While all fabrics will fade eventually, following our care instructions will help maintain your swimsuit’s vibrant colour for as long as possible.
How long will my swimsuit last?
The lifespan of a swimsuit depends on usage and care. However we have taken many steps to create a durable and long lasting swimsuit that we hope will last you for many adventures. The durable Carvico fabric and proper care can extend the life of your swimsuit.
Ordering & Shipping
How do I place an order?
Browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase. If you would like to stock our product, please visit our contact page and get it touch with our Founder! We would love to chat.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods as listed on our checkout page.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected. Estimated delivery times are provided at checkout.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email to monitor its progress. If you have not received an email, please get in touch with us so we can investigate the order further.
What are your shipping costs?
Shipping within Australia is free. International shipping costs are calculated based on your location and the weight of your order. Detailed shipping rates are provided at checkout.
Do you offer bulk orders or discounts for teams and clubs?
We would love to see our swimwear used in clubs and team events! We offer bulk order discounts. Please contact our founder with your requirements.
What packaging do you use for postage?
We use eco-friendly packaging materials to ensure your order arrives safely and where we can minimise the environmental impact.
Returns and Exchanges
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of purchase. Items must be in their original condition with tags attached.
Can I return a swimsuit if it has been worn?
For hygiene reasons, we only accept returns on unworn swimsuits with tags still attached.
How long does it take to process a return?
Returns are processed within 7-10 business days after we receive the item.
Discounts and promotions
Do you have any ongoing promotions or discounts?
Yes, check out our website or sign up for our newsletter to stay informed about our latest promotions and discounts.
How can I use a discount code?
Enter your discount code at checkout in the designated field on our website. The discount will be applied to your order.
General enquiries
How can I contact customer service?
You can contact our customer service team via email or using our online contact form on our Contact page
Do you have a physical store location?
Currently, we are mainly an online retailer, so we offer a generous return policy to ensure you are satisfied with your purchase.
However, if you are in Western Australia you can now visit Daneechi in West Leederville.
For the rest of Australia - watch this space as we roll out across stores nationwide.
What are your customer service hours?
Our customer service team is available online at any time, just drop us a line and we will get back to you within 48 hours.
Get in touch
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